Coffeehouse

I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

Before Burning

• Prior to burning your candle, trim the wick at least ¼ inch. This prevents uneven burning, dripping or flaring. Learn more here.
  
  Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.
  Burn for 2-3 hours each time you light the candle. This will help the candle burn evenly, and remember to trim wicks before each burn. Learn more about burning time here.

While Burning

• Never leave a burning candle unattended or lit while sleeping. If you are going to leave the room or go to bed, be sure to extinguish all candles first.
• Never touch or move a burning candle. Never move a candle container when the wax is liquified.
• Don’t burn a candle all the way down. For safety measures, stop burning a candle when there is ¼ inch of wax left in the vessel.
• If burning multiple candles, place each candle at least three inches apart from one another. This is to ensure they don’t melt one another, or create their own drafts.
• Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.
• Use extra caution when burning candles during a power outage. Battery-powered lights like flashlights are much safer sources of light during a power failure.
• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
• Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over by children, pets or anyone else.

When Extinguishing

• Use a candle snuffer to extinguish a candle, if available, as it’s the safest way to prevent hot wax from splattering.
• Do not use water to extinguish a candle, this can cause the hot wax to splatter and could break a glass container.
• Before leaving the room, make sure your candle is completely out and there is no glow coming from the wick ember.
• Do not touch or move the candle until it has completely cooled.